Mission and AWS: COVID-19

Customers Most Frequently Asked Questions Regarding AWS

Will AWS services be impacted by COVID-19?

We do not anticipate any limits or restrictions regarding the availability of AWS services or restrictions on AWS usage as a result of COVID-19. We are in fact prepared for customers to scale up as needed, so they can continue to leverage AWS as normal.

Does AWS have a business continuity plan in place to address pandemics?

Yes. AWS is prepared with a long-standing business continuity plan so that we can respond rapidly in a coordinated manner to infectious disease outbreaks, such as COVID-19. AWS’s holistic, team-based approach to business continuity planning is designed to mitigate risks to people, facilities, equipment, and technology. These efforts are intended to protect the safety and well-being of our employees and minimize impacts to business operations.

What is AWS’s business continuity plan for pandemics?

On the capacity and infrastructure operations front, we proactively prepared for potential disruptions and are confident that customers will not experience negative impacts. For data center operations, we segmented our data center staff in each region into sub-teams in order to protect both our employees and our ability to support our data centers. We have similarly segmented our support staff into sub-teams to assure that we have sufficient support bandwidth available to help deal with any potential customer questions or issues that may arise.

AWS proactively scaled servers and network capacity in order to respond to additional load resulting from changing work patterns, while protecting our customers from short-term supply disruptions. AWS maintains diversity in our supply chain from multiple locations around the world, as well as significant buffer capacity, which allows us to work around disruptions in our supply chain as we continue to grow capacity, add new instance types, and expand to new regions.

Is AWS developing plans specific to this virus?

Yes, AWS is following guidance provided by international health agencies on international travel and has instituted precautionary plans focused on the health and safety of our employees. We continue to work with our employees to help them remain safe, while complying with all current government guidance. We will adapt our operations as appropriate to minimize the impact to our employees or our business.

Has AWS tested its business continuity plans?

Yes. AWS tests and regularly audits its business continuity plan and associated procedures for effectiveness and execution readiness. To support customers in evaluating the security and resiliency of AWS data centers, AWS provides the AWS Data Center Controls web page and the AWS SOC 2 report available in AWS Artifact.

Is your business monitoring/communicating with its suppliers to mitigate any supply chain risks in the event of a coronavirus outbreak in their regions?

AWS's long-standing business continuity plan is designed to mitigate dependencies on third-party suppliers. These efforts are intended to protect the safety and well-being of our employees and minimize impacts on business operations.

Is AWS prepared for a global surge in service usage resulting from corporate and consumer behavior changes?

Yes, AWS's global network is regularly tested and scaled well ahead of demand. We are confident in our network capacity across the globe and the ability to respond to emergent needs that arise as part of COVID-19.

Will Mission Services be impacted by COVID-19?

No, Mission is fully prepared to continue providing our services as usual, and are able to scale up with short term notice to better assist our customers’ needs.  This includes assisting in remote workforce setup and implementation of AWS Workspaces, AppStream, and Secure VPN creation.

How does global travel direction impact Mission’s ability to service our customers?

100% of our team is working remotely supported by our well-established software-based communication and collaboration tools and secure systems for access to our managed services platform in place. None of our team members have traveled internationally over the past 8 weeks.

Is Mission able to adjust / expand services to provide customers with additional support?

We consider our services to be mission-critical for the success of your business, and we will deliver on our commitments to you in this challenging time. We are also fully available to expand our services on short notice to support your cloud operations should you find yourselves short-staffed.

Is Mission set up to operate as a fully remote organization? Are team members currently working remotely?

Yes, 100% of our team is working remotely supported by our well-established software-based communication and collaboration tools and secure systems for access to our managed services platform in place.

Who can I talk to at Mission if I need more information about how you are handling global regulations around COVID-19?

Our full team is willing to support our customers through his unique time.  Please reach out to your dedicated Customer Success Manager, Engineer or Analyst with any questions, comments, concerns or to schedule a meeting with a member of our Leadership team.