Optimizing Healthcare: How Mission Transformed PointClickCare's AWS Infrastructure

PointClickCare, a leading health tech company, partnered with Mission to optimize its AWS infrastructure following multiple acquisitions. Through Mission's Reserved Instance Operations (RIO) program and dedicated FinOps expertise, PointClickCare achieved six figures in annual savings, maintained peak performance for its healthcare customers, and redirected resources toward innovation and AI-first initiatives.

PointClickCare is a leading health tech company with one simple mission: to help providers deliver exceptional care. With the largest network of acute and long-term and post-acute care (LTPAC) data, PointClickCare powers AI-informed healthcare for intelligent care transitions and improved clinical outcomes that drive reimbursement. Enhanced by an ecosystem of integration partners that unite care, billing, and operations, the company’s solutions unify care, empower faster evidence-based decisions, and deliver measurable impact. PointClickCare is trusted by over 30,000 provider organizations and every major U.S. health plan. They are building a stronger, leaner healthcare system that lasts.

Multiple acquisitions brought PointClickCare a substantial AWS footprint managed by a reseller. The company sought specialized cloud expertise to optimize costs and manage its expanding infrastructure as it scaled healthcare solutions.

PointClickCare selected Mission after evaluating multiple AWS partners. AWS introduced Mission with a strong recommendation as a top partner and trusted advisor. From there, Mission's Reserved Instance Operations (RIO) program proved ideal for PointClickCare's unique situation, offering three-year reserved instance discounts along with a dedicated FinOps analyst. Mission's engagement model aligned with PointClickCare's needs for both immediate support and strategic guidance. Initial meetings demonstrated Mission's understanding of PointClickCare’s challenges and an ability to augment existing teams effectively.

AWS provided the comprehensive service suite PointClickCare needed to support healthcare infrastructure at scale. Some of the platform's services, like Amazon MQ and Amazon RDS, offered reliability critical for healthcare operations. AWS's scalability supported growing business needs across multiple acquisitions. Amazon Bedrock’s AI platform positioned PointClickCare well for its AI-first transformation, with spend already reaching $10,000 monthly and growing.

Mission deployed a comprehensive approach centered around its Reserved Instance Operations (RIO) program, which immediately provided substantial cost savings without requiring PointClickCare to carry the risk of three-year commitments. This flexibility proved invaluable given the company's uncertain migration timeline.

Mission’s dedicated FinOps analysts brought deep AWS expertise that transformed PointClickCare's optimization approach. They prioritized recommendations by potential impact, directing engineering teams toward the highest-value opportunities first. And strategic guidance ranged from basic infrastructure hygiene to sophisticated, fine-tuned optimizations based on specific usage patterns and costs.

Additionally, Mission identified resources running on outdated or extended support versions that generated unnecessary expenses. Mission analysts worked directly with engineering teams to implement changes at a pace that made sense for PointClickCare. Recommendations were highly focused on EC2 and RDS optimization, where the company's largest opportunities existed.

The account management team maintained regular quarterly connections to align on roadmaps and identify new opportunities. Parallel storage optimization efforts, completed two months prior, generated ongoing monthly savings nearly equivalent to the RIO program itself, showcasing Mission's value beyond reserved instance management.

The partnership with Mission delivered transformational financial and operational outcomes for PointClickCare. The company achieved $230,000 in annual savings through the RIO program and an additional $60,000 of monthly savings through insights provided by Mission’s Technical Account Manager. These savings proved instrumental in meeting hosting budget targets, particularly during periods of sporadic fiscal constraint.

Mission's FinOps expertise uncovered optimization opportunities PointClickCare's team had missed during pre-engagement efforts. One year before partnering with Mission, internal teams had conducted surface-level optimization and believed they had captured most available savings. Mission’s analysis revealed substantial additional opportunities the team hadn't known existed.

Mission's support functioned as staff augmentation, providing AWS expertise equivalent to hiring another full-time specialist. This proved particularly valuable since AWS represented only part of PointClickCare's multicloud environment, making dedicated internal resources difficult to justify.

The partnership positioned PointClickCare confidently for future acquisitions. Leadership can now approach any potential future AWS acquisitions with confidence, knowing they have established patterns for rapid optimization and integration. As PointClickCare pursues its AI-first strategy, Mission's support enables the company to scale Amazon Bedrock workloads with cost predictability and optimization expertise built in from the start.

Storage optimization alone generated monthly savings comparable to the RIO program's benefits, demonstrating Mission's commitment to maximizing client value beyond the core offering.