From Disparate Systems to Unified Excellence: How Mission Streamlined Procurement Partners' Healthcare Technology Infrastructure

Procurement Partners, a platform-as-a-service provider of procurement software for non-acute healthcare markets, partnered with Mission to navigate a complex three-company merger and migrate critical systems from Azure to AWS. Through Mission's expertise in cloud migration and managed services, Procurement Partners didn't just consolidate disparate technology stacks; they modernized for the future. The results included significant cost savings, improved system uptime to three nines (99.9%), and reduced customer issue resolution time by up to 75%.

Procurement Partners delivers full procure-to-pay solutions for large ambulatory surgery centers, physician practices, dental organizations, and specialty healthcare groups. Their platform integrates with major healthcare suppliers, including Medline, Henry Schein, McKesson, and BD, managing everything from ordering and inventory tracking to invoice processing and accounts payable integration.

When a Silicon Valley private equity firm acquired and merged three standalone procurement companies—Procurement Partners, OnCare, and Hybrent—the newly combined organization faced the challenge of operating on disparate technology stacks across different cloud platforms. This pivotal moment required more than technical consolidation; it was an opportunity to modernize the foundation the business would scale on.

Procurement Partners selected Mission based on strong recommendations from their AWS resources during the critical merger period. Unlike competitors offering fragmented services, Mission provided comprehensive managed cloud services that represented what would normally require two or three separate vendors to replicate. The team's ability to deliver both technical expertise and business justification support proved decisive. Mission helped Procurement Partners formulate presentations for new executives, breaking down total cost of ownership across multiple time horizons and creating board-ready materials. This combination of technical depth, business acumen, and extra effort aligned perfectly with the company's needs during a transformative period.

AWS offered competitive pricing models and solutions that Procurement Partners viewed as years ahead of competing cloud providers. The platform's comprehensive roadmap, mature feature sets, and ease of training made it the clear choice. Unlike other providers, which outsourced support to third parties, AWS provided direct access to its own technical teams, creating meaningful relationships that drove better outcomes. The scalability and breadth of AWS services matched perfectly with Procurement Partners' modernization ambitions and long-term growth plans.

Mission began by providing managed cloud services through Mission Cloud Foundation, delivering immediate cost optimization and infrastructure stability. Project stakeholders worked closely to plan and execute a 14- to 18-month migration, which Scott Hatcher, Head of IT Operations, CISO, and DPO at Procurement Partners, initially expected would take over two years.

The migration focused on moving OnCare's entire application suite from Azure to AWS, leveraging key services including Amazon EC2, Amazon RDS, Amazon Aurora, AWS Elastic Beanstalk, Amazon CloudWatch, and AWS Control Tower. Critically, Mission's team didn't simply map Azure services to AWS equivalents on a one-to-one basis. Instead, they took the opportunity to simplify and consolidate the architecture, reducing complexity while building a foundation designed to scale both horizontally and vertically.

One of the most technically challenging aspects involved migrating legacy FTP and SFTP services. These file transfer protocols were deeply embedded in Azure's Internet Information Services infrastructure and couldn't simply be lifted and shifted. Mission's engineers refactored how these critical vendor integration touchpoints were deployed, modernizing the approach while maintaining the operational simplicity Procurement Partners required.

Throughout the migration, Mission helped Hatcher navigate internal challenges. When new CEOs and CFOs joined during the project, Mission assisted in creating business justification decks that clearly articulated project purpose, itemized costs, and demonstrated three-to-five-year total cost of ownership projections. The team also helped Procurement Partners secure MAP credits, maximizing the financial benefits of their AWS commitment.

Mission continues to provide ongoing support, infrastructure monitoring, and optimization services. The team has helped Procurement Partners launch AI initiatives, including a dedicated team working on GenAI solutions for invoice automation using AWS services. This work is a direct benefit of operating on a modern, unified platform capable of supporting next-generation workloads.

The migration delivered transformative results across multiple dimensions. System uptime improved from 98.5% to three nines (99.9%), dramatically reducing the downtime that had plagued customers. Page load times dropped from over two seconds to sub-second response, creating a noticeably better user experience. Within just four months of completing the migration, Procurement Partners realized significant monthly cost savings by eliminating the dual technology stack.

Customer satisfaction improved markedly. The company brought notable improvements to major accounts that had been experiencing application performance issues and delayed feature deployments. With systems consolidated and modernized on AWS, the DevOps team could troubleshoot more efficiently across a single, well-understood platform. Customer support issues that previously required escalation to DevOps and took 72 to 96 hours to resolve now require just 24 to 36 hours or less, a reduction of up to 75%. This acceleration means healthcare providers can maintain their supply chains with minimal disruption.

Separately, proactive infrastructure monitoring improvements driven by Mission's toolsets, collaborative runbook development, and fine-tuned alerting yielded a 31% decrease in infrastructure-level incidents, with those issues resolving in six hours or less. Unlike customer-reported support tickets, these are ops-side incidents detected and addressed before they escalate to end users, representing a distinct and complementary layer of operational improvement.

The unified, modernized platform has freed internal resources from managing disparate legacy systems, allowing the team to focus on innovation rather than infrastructure firefighting. With a simplified architecture built for scale, Procurement Partners is well-positioned to continue evolving, whether deploying new features faster, expanding AI capabilities, or serving the non-acute healthcare market more effectively, directly improving how healthcare facilities procure essential supplies for patient care.