Mission Enterprise Support

Go beyond a break-fix mentality

Mission's Enterprise Support

Learn more about Mission Enterprise Support, a comprehensive, concierge-like service that offers comprehensive technical support, and cost optimization benefits.

Free Cloud Consulting

Discover the Benefits

Architectural guidance and regular check-ins with your Technical Account Manager are just two of the Mission Enterprise Support benefits. Learn more below.

users icon

SUPPORT FOR AWS

Mission offers 24X7 phone, email, and web access to 100% AWS-certified Mission support resources for troubleshooting guidance, questions, and issue resolution.

holding a gear icon

ARCHITECTURAL GUIDANCE

Throughout the partnership, we will proactively guide you on how to apply AWS best practices to your AWS environment to optimize performance, increase security, and reduce costs.

rocket launch icon

LAUNCH SUPPORT

Mission expertise on standby to guide you every step of the way for upcoming launches and migrations so you can avoid common pitfalls and achieve the outcome you want.

user chatting icon

WELL-ARCHITECTED CONSULTING

An annual consultative review of your application architecture and cloud operations, and advice for improvement based on industry best practices.

user browsing the internet icon

TECHNICAL ACCOUNT MANAGER (TAM)

With Mission Enterprise Support, you get a Mission TAM who will be your go-to technical advisor, internal advocate, and main escalation point to all other Mission subject-matter experts.

searching analytics icon

REGULAR ACCOUNT REVIEW

A regularly scheduled meeting with your Mission team to review the state of your AWS environment, discuss your business objectives, and find ways to help you gain a competitive advantage.

coins and line chart icon

CLOUD OPTIMIZATION SUPPORT

Access to resources and tooling designed to help you reduce costs, uncover security gaps, and identify other improvements.

bar chart icon

RESERVED INSTANCE (RI) SUPPORT

Mission cloud optimization resources to assist you with customized RI recommendations and implementation in order to drive down your compute costs.

Mission Enterprise Support Options

Customers come in all shapes and sizes, and those requiring support have varying needs, motivations, and challenges based on their level of spend. Here is a breakdown of the services provided for Mission Enterprise Support Basic and Mission Enterprise Support Plus.

Services
Enterprise Support Basic
Enterprise Support Plus
SLA
High
High
Architectural Guidance
Medium
High
Proactive Programs
Partially Included
Included
Technical Account Mgr
No
Yes
Concierge Support
Yes
Yes
CloudCheckr Access
Yes
Yes
Enables EDP
Yes
Yes