Speak with a Mission Cloud Advisor to learn more about Mission Cloud Care and how you can get started with this high-touch, personalized support service.
As a leading cloud services provider, Mission understands that all businesses need around-the-clock access to cloud experts they can count on. This is why we created Mission Cloud Care, a high-touch personalized advisory and support service that redefines the AWS support experience at every turn. With Mission Cloud Care, you get a team of experts who will help you efficiently, securely and cost-effectively manage your AWS environment and operations.
Mission Cloud Care blends around-the-clock AWS reactive support with proactive guidance and action-planning, all rooted in your business objectives to enable better, more strategic utilization of AWS. With Mission Cloud Care you aren’t just supported: you’re empowered.
Personal contact for ongoing guidance on best practices, technical assistance, and proactive insights and recommendations to optimize your workloads for spend.
Around-the-clock technical support for troubleshooting and resolving technical support issues.
When you open a support ticket through Mission, we’ll actively manage your case and leverage our AWS relationship to prioritize and solve your issue.
"Mission has been an incredible partner, so much so that they’ve become very much an extension of our own IT team. They've led the way in implementing a very complex and beneficial AWS environment on our behalf, which could not have been created without their expertise."
Our team of experts — led by AWS-certified Technical Account Managers (TAMs) — work tirelessly to provide you with high-touch, personalized support for your AWS environment and operations. Not only will your TAM provide technical assistance to resolve technical support issues, but your TAM will also provide personalized recommendations on how to strategically optimize your AWS environment so that it's continuously aligned with both AWS best practices and your organization’s objectives and operational realities.
With a 1:10 engineer-to-customer ratio, Mission Cloud Care provides greater attention to your utilization of AWS resources and more timely responses to your technical and general support requests. With SLAs equal to AWS Enterprise Support, you’ll have around-the-clock access to AWS-certified Engineers via phone, web, and email, and active case management to drive faster time-to-resolution on your support requests.
Mission Cloud Care includes a regular meeting cadence with your designated TAM to analyze the health, performance, and security of your AWS environment. Through this proactive analysis, your TAM will identify opportunities to better leverage AWS to accelerate your cloud success. Your TAM will also audit your environment and support cases on a regular basis, in order to identify areas where you can drive greater performance or efficiency by designing away from recurring issues.