Maintaining the Advantage:
Executive Summary
Divisions Maintenance Group, a national facility management firm built on the promise of uninterrupted service, turned to Mission to address two pressing concerns: limited visibility into cloud costs, and access to enterprise-grade AWS support at the right scale. Through Mission’s managed service for cost optimization, Cloud Foundation, and Cross-service Private Pricing Agreement (CS PPA) support, Divisions Maintenance Group gained the financial transparency, proactive cost management, and dedicated partnership it needed to grow with confidence and redirect savings toward building its own AI capabilities.
About Divisions Maintenance Group
Divisions Maintenance Group is a national facility management firm built around a promise to their customers of uninterrupted peace of mind. The company manages the complete facility maintenance process for its customers, from sourcing and vetting contractors to verifying completed work, so store managers, plant operators, and warehouse teams can focus entirely on running their operations.
Scale faster without breaking your cloud
Background
Divisions Maintenance Group made a substantial technology investment in 2021, migrating its infrastructure to AWS. As the business scaled, its expanding cloud footprint and growing operational complexity called for specialized expertise that went beyond what a self-managed AWS environment could realistically deliver.
Challenge
AWS was already central to Divisions Maintenance Group’s infrastructure long before the company sought a managed services partner. The platform choice traced back to 2021, when a leadership transition aligned the company’s cloud direction squarely with AWS. With its scalable architecture, broad service catalog, and deep integration across the business, AWS remained the right foundation for what the company was building. The question was never which cloud to use. It was how to use it with far greater control.
Why Mission
Divisions Maintenance Group was introduced to Mission through AWS and was weighing its options for a private pricing agreement. As a company in active growth mode, committing to a multi-year spending structure without a clear view of what that horizon would look like felt like a significant risk. Mission's team took the time to walk Divisions Maintenance Group through exactly what a CS PPA could look like on the company's terms, building a picture that felt grounded rather than speculative. The approach was collaborative from the start, low pressure and squarely focused on what the company actually needed. That clarity turned a complex decision into a straightforward one.Why AWS
Daxko standardized on AWS after multiple acquisitions brought various cloud platforms into the portfolio. The decision centered on achieving economies of scale and consistent platform investment. AWS allowed the team to train staff on a single platform and innovate alongside AWS's continuous service releases.
Solution
Mission onboarded Divisions Maintenance Group onto Mission Cloud Foundation, Mission’s managed service for cost optimization, establishing a structured layer of cloud governance, continuous optimization, and around-the-clock enterprise support. From the start, the company had access to a dedicated team organized across three distinct functions: a Technical Account Manager focused on infrastructure health and architecture, a commercial team lead managing the financial relationship, and a Customer Success Manager serving as the central point of coordination. That structure proved its value quickly. “Right away we got a full team at our disposal,” said Tanja Graman, Head of Indirect Procurement at Divisions Maintenance Group. “No matter what request or issue we have, Mission takes care of it.”
On the financial side, Mission helped structure a CS PPA, securing a fixed percentage discount on eligible AWS spend in exchange for a multi-year minimum commitment. Mission’s FinOps team managed the strategy, purchasing, and renewal of Reserved Instances and Savings Plans through its RIO (Reserved Instance Operations) program, removing a complex and risk-prone burden from Divisions Maintenance Group’s internal team.
Cost visibility was another area of meaningful progress. Mission Cloud Foundation includes access to Vantage, a purpose-built cloud cost management platform that delivers advanced reporting, anomaly detection, and spend forecasting in one place. Divisions Maintenance Group put those capabilities to immediate use, gaining a level of financial clarity into its AWS environment it had not previously had. Mission also generated regular optimization reports proactively, reviewing the account and surfacing rightsizing opportunities across RDS and EC2 instances before the client needed to raise the question. Those reports brought previously unidentified savings opportunities to light.
Solution
The changes from Mission’s partnership produced compounding value the team had not fully anticipated. Cost visibility became a forward-looking discipline rather than a reactive one. “There’s more transparency on the cost side,” noted Tanja Graman. “We can now foresee spikes and increases much faster and much sooner. We feel more in control of our own destiny than we were before.”
The optimization reports proved their worth quickly. Combing through a recent report, the team found savings opportunities they had not previously identified, with RDS standing out as a primary area of focus. The proactive nature of that outreach marked a real shift in how cloud management felt day to day. No prompt was required on the client’s side to receive it.
The CS PPA opened real budget room. Divisions Maintenance Group directed those savings toward developing a generative AI-powered work verification tool that automates contractor photo comparison before and after a job is completed. The tool scaled a critical quality assurance function well beyond what the company’s workforce could have managed on its own. “Those cost savings are great for us,” said Neil. “They allow us to take that opportunity cost and spend it somewhere else.” The investment in AI accelerated several aspects of the business and let the company maintain its quality standards as it grew without a proportional increase in operational overhead.
Looking ahead, Divisions Maintenance Group is planning to route additional AI spending through Amazon Bedrock, capturing the same CS PPA savings on its LLM costs. A partnership built on visibility and trust, the engagement continues to produce results that reach well beyond its original scope.
AWS Services Used
- Amazon RDS (PostgreSQL)
- Amazon EC2
- Amazon Bedrock
- AWS Reserved Instances