Banking on Partnership:

Solution

Ignite Sales began its Mission engagement through Mission Cloud Foundation, the managed service layer that provides ongoing infrastructure oversight, cost monitoring, and proactive support across AWS environments. From the start, Mission embedded itself in Ignite's operations through regular TAM touchpoints that covered performance, reliability, security, and cost. These were not status calls. They were working sessions with action items, research threads, and forward-looking roadmap discussions.

Cost optimization became an early priority. Mission identified and helped eliminate unattached EBS volumes, excess snapshots, and unused environments that were quietly accumulating spend. When a more structured cost vehicle made sense, Mission introduced their IDP (Instant Discount Program), and later, the move to RIO (Reserved Instance Operations), which delivered material savings on AWS spend as Ignite's infrastructure footprint grew.

Security came next. Ignite expanded its engagement to include Mission Cloud Secure, the managed security service offering. With CrowdStrike deployed across its environment, Ignite gained active threat monitoring and a team running alert tuning sessions to reduce noise and sharpen detection. Mission walked Ignite through IAM hygiene checks, MFA enforcement, ELB listener configurations, and external access reviews. Ignite’s overall security rating in Mission Cloud Score, Mission’s proprietary architecture scoring system based on the AWS Well Architected Framework, improved significantly.

The breadth of the engagement grew naturally over time. When Ignite began exploring AI capabilities, Mission surfaced its professional services expertise as a potential path. That kind of proactive conversation, bringing relevant options to the table without being asked, reflects how the relationship operates. Ignite does not have to know what questions to ask. Mission already knows the environment well enough to ask them first.

Results

The partnership with Mission has produced concrete, measurable improvements across cost, security, and operational stability at Ignite Sales.

On cost, Ignite achieved roughly 25% savings on monthly AWS spend through a combination of RIO, IDP, and ongoing cost optimization recommendations. That figure carries real weight when you factor in that Ignite's AWS usage and infrastructure footprint have actually grown over the same period. Savings were not the result of cutting back; they were the result of spending smarter.

With Mission’s help, Ignite’s overall security posture became best-in-class, which they were able to see themselves in Mission Cloud Score. The number of outstanding security checks dropped remarkably from a much larger backlog. CrowdStrike coverage is now more comprehensive, and Ignite's team is more actively engaged in reviewing and acting on the data coming out of those sessions.

On stability, the shift from reactive to proactive infrastructure management changed the daily reality for Bob and his team. Client-reported incidents, which once surfaced problems before Ignite's own team could detect them, are no longer the norm. Monitoring now catches issues early and runbooks are sharper.

Perhaps the clearest measure of the relationship's value is what Ignite can do now that it could not before. With Mission managing the operational complexity of AWS, Ignite's team stays focused on building and delivering its fintech product. Its bank clients get a faster, more reliable platform. Their bankers have confidence that they can stay in front of customers instead of waiting for a system to come back online.