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Managed AWS Cloud

24/7 Operations Support — Average Response Times Under 5 Minutes

Focus on Driving Innovation

You don’t want your production environment to go down at the worst possible time. Leverage our Managed AWS Cloud service, which provides comprehensive management and monitoring of your AWS cloud infrastructure, so you and your team can focus on growing your business.


We'll make sure your account configuration conforms to cloud best practices.


We're always watching and ready to respond, so you can rest easy — and stay focused.


From updates to patches to backups, we'll keep your cloud in top shape.


Leverage the latest technologies to keep your cloud fast and efficient.


The 7 Principles of Highly Effective Cloud Operations

Find out how CloudOps can transform IT into an enabler for the planning the evolution of business strategy.

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Lightning-Fast Response & Resolution Times

Below is our average incident response time for our Managed AWS Cloud customers. How do your current incident response times compare?

  • Mission’s average incident response time in 2020 is 4.64 minutes.
  • Mission’s average incident resolution time in 2020 is 1.325 hours.
  • In 2020, 100% of incidents have been within our SLA commitments for both response
    and resolution.

"Mission has been an incredible partner, so much so that they’ve become very much an extension of our own IT team. They've led the way in implementing a very complex and beneficial AWS environment on our behalf, which could not have been created without their expertise."

Jay Wessland, CTO, Boston Celtics

How Does Mission Managed Cloud Work?

When you become a Mission Managed AWS Cloud customer, you are assigned a team of AWS-certified CloudOps Engineers for less than the cost of a single full-time employee. Your team will monitor, manage, and maintain your infrastructure on a routine basis, providing regular performance reporting so you always know how things are running. And when issues do come up unexpectedly, we’re always ready to respond, 24 hours a day, 365 days a year.


We’ll configure your accounts using proven AWS best practices for security, compliance, networking, and reporting.

Account Configuration

Rest easy knowing that our team has implemented customized incident response to meet your specific technical requirements.

Monitoring and Support

Our 24/7/365 CloudOps NOC is always watching your environment, ready to respond to incidents.

Continuous Consultation and Reporting

We sort through alert clutter and provide regular performance reporting that highlights only what you need to pay attention to.

Worry-Free Managed Backups

Automated and on-demand instance and database backups mean you never have to worry about your data.

Next-Gen AWS Managed Services

Leverage the latest technologies and services from AWS to keep your cloud fast, efficient, and optimized.