Mission Cloud One
Our comprehensive service for AWS optimization, operations, and security.
One Managed Service for Your Entire Cloud Environment
Mission Cloud One is our comprehensive cloud managed service to continuously monitor, maintain, optimize, and secure your environment. We remove the operational burdens of managing your AWS environment so you can focus on what matters most: your business.
Why Mission Cloud One?
Managing an AWS environment can take valuable time away from engineers. Building an on-call rotation, dealing with incidents, repairing and maintaining your infrastructure—these burdens create friction, distracting teams from mission-critical initiatives and slowing down development.
With Mission Cloud One, we handle everything you need to keep your environment reliably running, so that you stay cost efficient, scalable, agile, and secure.
Efficiency You Need
Running your environment efficiently is an evolving problem which takes strategy and expertise. It’s critical to monitor your costs, tag your infrastructure appropriately, actively manage it, and ensure you’re architected in a way to maximize your performance while minimizing your overhead. With our FinOps and InfraOps support, you’ll get experts trained to do exactly that.
Your Industry’s Best Practices
Our teams work with some of the largest AWS environments in every industry. We understand not only best practices for AWS itself, but for industry-specific needs, like compliance, governance, monitoring, logging, containerizing, and the architectures that make all of these possible. We’ve worked with hundreds of customers across thousands of deployments to help their environments scale and perform.
Support You Can Trust
Our 24/7 support is backed by Enterprise SLAs and AWS itself. This means that when an issue arises, or a critical service goes down, you’re not on your own for figuring out a fix. With live chat and ticketing, you get responses in minutes, so you can get back up and running without losing customers or breaching a secure system.
Peace of Mind
How do you know if you’ve made the right choices for your long-term growth? What about keeping your environment secure or meeting a compliance benchmark? With our experts alongside you every step of the way, you can have confidence that you’re aligned to best practices, secure, and designed for the scale you need.
No More On-Call Rotations
Never again worry about a 3am call and keep your teams laser focused on your business value. By jointly developing runbooks and monitoring your resources, we create protocols for repairing and and recovering from infrastructure failure on your behalf. So no matter the time of the incident or its severity, we’ll get you back online quickly.
Security You Can Rely On
Powered by CrowdStrike and AWS’s native security services, we help you to identify risks in your governance and vulnerabilities in your applications and architecture. Harden your security posture and rest easy knowing that CrowdStrike’s Security Operations Center is overseeing your environment.
Get Comprehensive Support For Your Environment
Optimize costs, modernize and align with best practices, and fearlessly take on new initiatives with the support you need to address issues when they arise. Receive round-the-clock proactive support and proactive guidance.
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Managed Operations
Handle system maintenance and common tasks like patching, updating, and provisioning to address your vulnerabilities and manage the day-to-day needs of your AWS infrastructure with our AWS-certified CloudOps team. Using New Relic One, we monitor your infrastructure, track its changes over time, tune your alerts to ensure the right items get attention, and conduct root-cause analysis when incidents occur.
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24/7 Proactive Support
Get round-the-clock monitoring, incident management, and enterprise support to proactively recover your environment, with industry-leading SLAs backed by AWS. We collaborate with you to develop runbooks for responding to and remediating incidents.
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Comprehensive Optimization
Improve your cost efficiency, gain insight into AWS spending and forecast how you’ll grow with help from our team of Cloud Analysts. We offer continuous monitoring and guidance on the performance and efficiency of your environment, helping you to identify waste, bottlenecks, and underlying infrastructural issues and solve them so you can scale.
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Harden Security and De-Risk Your Cloud
Get timely review of your alerts by our Cloud Analysts, who work in tandem with your support team to identify incident trends, attacks, and vulnerabilities. Receive the guidance you need to architect for security and compliance obligations.
Industry-Leading Tools
All Mission Cloud One customers get access to industry leading tools such as Vega Cloud and New Relic. We manage all of these tools for you, instrumenting your environment with them, configuring them for your needs, and tuning their alerts to show only what you need to see.
Cloud Optimization & Foundational Best Practices
We use the leading cloud management platform, Vega Cloud, to analyze your environment for cost savings opportunities. These tools give you greater visibility and control of costs, and we supercharge them by contextualizing their suggestions to your specific goals, situation, and needs.
Comprehensive AWS Operational Support
Our AWS-certified CloudOps team mitigates operational issues and helps drive continuous improvement by analyzing key performance metrics and trends in ticketing and alerts. Using New Relic One, we monitor your infrastructure and track its changes over time, tune your alerts to ensure the right items get attention, and conduct root cause analysis when incidents occur.
24/7 Managed Detection & Response
We use CrowdStrike Falcon Complete to secure your environment and help you to meet your compliance obligations. With a combination of agent-based and agentless monitoring, a 24/7 Security Operations Center, and a threat hunting engine, we help you to reduce your attack surface, limit your blast radius, and adapt to changing threats.
Mission Control
The Cloud Services Platform That's Purpose Built for AWS
Get visibility into your cloud environment with Mission Control, paired with our CloudOps and Cloud Analyst teams to help you act on its insights. We contextualize our suggestions to your specific goals, situations, and needs while tracking the historical performance and costs of your environment.
“We pushed to get the AWS infrastructure under Mission Cloud’s control so we could have a single source for monitoring our environment. We can sleep better knowing that Mission Cloud is keeping close tabs on things that are happening. They provide us with a higher level of security and monitoring of our environment 24/7 so we can focus on our front-end and back-end applications.”
How can I measure my alignment to AWS best practices?
Mission Control helps you to measure this by benchmarking your environment using a combination of a proprietary algorithm and several AWS tools, including AWS Trusted Advisor, AWS Security Hub, and AWS Compute Optimizer. If you want to get a sense of your alignment prior to signing up for Cloud Foundation, you can try Mission Cloud Score for free from the AWS Marketplace. Mission Cloud Score is powered by Mission Control and uses it to benchmark your environment against the well-architected pillars.
How often will I meet with my Cloud Analysts?
We can’t jump on a call at the drop of a hat, but your team of Cloud Analysts are available to meet with you at the cadence you prefer. We suggest a cadence of somewhere between quarterly and monthly, depending on the growth and frequency of change to your AWS environment. If you need to meet more than bi-weekly with us, that’s subject to special approval.
Do you handle infrastructure change management?
Yes, as part of our operations management, will notify you of changes to your infrastructure and help you to rollback if a change causes you issues. You can track the state of your infrastructural changes and ensure that maintenance, like patching and updates, are handled for you.
What’s the difference between Mission support and AWS support?
There are 3 major differences: ratio of customers to engineers, environmental visibility, and cost. We maintain an engineer to customer ratio of roughly 1:10, giving our team more opportunity to build up familiarity with your environment. All our teams also have equal visibility into your environment, including your Mission Control instance, so we can more quickly contextualize your requests. And finally, we offer Enterprise support with SLAs that match AWS’s, but we are often vastly less expensive than what you’ll pay for Enterprise support from AWS.
How does your tooling work? What am I responsible for?
With all the tooling that comes with Mission Cloud One we manage it for you. That means we instrument your environment during the initial set-up, we configure according to your needs and preferences, and we tune alerting and reporting to ensure you aren’t missing critical items but also not becoming inundated with noisy alerts that offer you little in the way of practical value. With tools like Vega Cloud and Mission Control, we’ll also help you to interpret the meaning of the reporting so that you can make informed, strategic decisions based on their feedback.
How do I know if I have FinOps or InfrOps opportunities in my environment?
Two key indicators are the growth of your overall costs and your applications’ performance. If you find yourself running into scaling limitations for either of those, this is a strong indicator that you have opportunities to make your environment more efficient and to re-architect with best practices in mind. Issues like spiraling or spiking costs or application instability have their roots in infrastructural decisions, and we can show you where there may be waste, bottlenecks, or other opportunities to create a more healthy and performant environment.
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