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Gateway Service Terms

The following Service Terms apply only to the specific Services to which these Service Terms relate. In the event of a conflict between the terms of these Service Terms and the terms of the Master Services Agreement or other agreement(s) (e.g., Statement of Work or Services Order Form) with us governing your (“Customer”) use of Mission’s Services (collectively the “Agreement”), the terms and conditions of these Service Terms shall apply but only to the extent of such conflict. Mission may update the Service Terms from time to time by posting a revised version to this site, provided, however, that Mission will give Customer at least 30 days advance written notice for adverse changes to Services. Customer is advised to review the Service Terms from time to time. By continuing to use the Services, Customer agrees to the updated terms. Capitalized terms used herein but not defined herein shall have the meanings set forth in the Agreement.

  1. Cloud Foundation

1.1. Customer may receive a portion of Mission Cloud Foundation (“Cloud Foundation”). Current Cloud Foundation features are located at: missioncloud.com/services/managed-services/cloud-foundation. This features list may be updated by Mission at any time without notice. Certain features may require additional configuration or third-party software.

1.2. AWS Resold Services. Mission will resell to Customer the Authorized AWS Services that are accessed and used by Customer in Customer’s AWS accounts.

1.3. Cloud Management Platform.

1.3.1. Mission will provide Customer access to a Cloud Management Platform (“CMP”) designed to help customers monitor usage and cost, improve security and compliance, and optimize different aspects of Customer’s environment.

1.3.2. The use of CMP may require the use of other AWS Authorized Services which may incur a cost. Customer is responsible for any fees incurred for AWS Authorized Services used in connection with the CMP.

  1. Reserved Instance Optimization.

2.1. Mission’s Reserved Instance Optimization (“RIO”) program provides customers on-demand reserved instances (“RI”) and RI management services to produce better RI coverage and savings. This section describes the terms and conditions related to RIO.

2.2. RIO requires use of a(n) i) DPA, ii) CMP, iii) IAM role with full RI management permissions provided by Mission, and iv) CUR and DBR and other supported services as described at: https://docs.aws.amazon.com/awsaccountbilling/latest/aboutv2/billing-reports.html. Customer is responsible for all applicable AWS Authorized Services fees used in connection with RIO.

2.3. For Customers enrolled in RIO, Mission will purchase Mission RIs in a DPA or separate AWS Account managed by Mission (“RI Account”). Customer may not have Customer RIs in the DPA or RI Account.

2.4. Mission is solely responsible for managing all RI usage as part of RIO. During the RIO agreement term, Customer agrees not to sell, purchase, modify, exchange or manage any RIs in the AWS Account. At any time, Customer may request that Mission purchase or sell Customer RIs on Customer’s behalf.

2.5. Customer acknowledges usage charges from AWS compute services, including Amazon Elastic Cloud Compute (“EC2”), Amazon Relational Database Service (“RDS”), and Amazon ElastiCache, and other related services may appear less in the AWS BCM console, including AWS Cost Explorer, than in the CMP and Mission invoiced amount during the RIO Agreement term.