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Services as Software

Hi, I’m Jonathan, Chief Technologist at Mission and part of the team responsible for Mission Control. If you haven’t heard yet, Mission Control is a first-of-its-kind cloud services platform, integrating functionality at the intersection of cloud management, work management, and managed services.

Today I’m talking about Services as Software—this inversion of the classic SaaS acronym explains how Mission Control works and why it will change the way you consume software in the cloud.

How did we get here?

In 1987, at the age of 8, I wrote my very first piece of software on an Apple Macintosh Plus computer, which featured a 9-inch monochrome screen, an 8 MHz CPU, and a whopping 1 MB of RAM. With the assistance of my father, a true geek disguised as a Presbyterian pastor, I built an interactive, animated story called “Run, rabbit, run!” where a clipart rabbit was chased across the screen by a sports car while a smiling, spectacled sun rose in the sky.

From those days, the personal computing era, we moved onto internet-connected software, hosted in data centers around the world. But the burden of managing these centers along with advancements in web technologies drove the rise of the cloud and, with it, Software as a Service (SaaS).

Now, in the cloud era, there are SaaS tools dedicated just to managing the complexity of your cloud infrastructure, but businesses often struggle to implement or operationalize them. Over time, we noticed that even our most technically advanced customers benefit from pairing the information these tools generate with our expertise and analysis.

What is “Services as Software?”

This is why we’re launching Mission Control, which flips Software as a Service on its head—Mission Control is Services as Software. What does this mean? Our services, and the experts behind them, power every element of Mission Control.

Every piece of data, every recommendation, and every insight uncovered is an opportunity to converse with your team at Mission. Instead of struggling to interpret the findings yourself, our teams deliver contextual, tailored recommendations which incorporate your business objectives.

These recommendations can be discussed and tracked directly within Mission Control, to see how they translate into real savings, better performance, and more productive teams. And as we extend the platform, we’ll enable features like roadmapping recommendations, to let you collaborate with even more teams at Mission.

Services as software is about this fundamental shift away from purely self-serve tooling and into a more collaborative relationship between software users and builders. That’s why I envisioned Mission Control as a platform to learn and converse, rather than a passive, observational tool, like a dashboard, which leaves the hard work up to the customer.


Mission’s first five years have been an incredible journey. For the next five, we’re looking forward to delivering our services to even more amazing companies through Mission Control. Interested in that future? SIGN UP FOR A DEMO TODAY

Author Spotlight:

Jonathan LaCour

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